The Rain Group found the number one factor that separates top-performing sales negotiators from the rest is that they understand the power and leverage that each side holds during the negotiation. This will allow your sales representatives to be strategic with offers they put forward to win a sale. In this article, we will look at how to negotiate in sales to get the best results and make the most sales.

Did you know your escalation management has a huge impact on your brand image, customer satisfaction and the sales you make? Adobe shares that 79% of customers want to know that a brand understands them before making a purchase, meaning it is crucial for your customer service and escalation management to operate effectively. In this article, we will look at how businesses can streamline their escalation management process.